Privacy Policy

1. Introduction

NPCtrips ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using NPCtrips, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name, email address, phone number
• Date of birth, gender
• Emergency contact information
• Payment information (processed securely by Razorpay)
• Profile picture and preferences
• Travel interests and history

2.2 Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from authentication providers (Clerk), payment processors (Razorpay), and social media platforms if you choose to connect them.

3. How We Use Your Information

We use the collected information for:

• Service Provision: To process bookings, manage your account, and provide customer support
• Communication: To send booking confirmations, updates, and promotional offers (with your consent)
• Personalization: To recommend batches based on your interests and search history
• Payment Processing: To process transactions securely
• Analytics: To understand how users interact with our Platform and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 With Travel Agencies

When you book a batch, we share necessary information (name, contact details, emergency contact) with the travel agency to facilitate your trip.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Clerk (Authentication)
• Razorpay (Payment Processing)
• Supabase (Database Hosting)
• Vercel (Platform Hosting)
• Google Gemini (AI Features)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting us at privacy@npctrips.com. Some information may be retained for legal or legitimate business purposes.

6.3 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link or updating your notification preferences.

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction data may be retained for up to 7 years for tax and accounting purposes.

8. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or Platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us: